![]() ![]() We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. For your case, please allow us to explain it in more detail and see how we can assist you further. Wondershare values each customer's benefit, and we'll do our best to help you out. I understand your feelings, and it would be very depressing when you are unable to recover files in the way you expected. Hi Edgar, it is really regretful to hear that you didn't have a good experience with our software and customer service. Reply from Wondershare Dr.Fone Nov 9, 2023 All they do is waste your time through their useless support and useless application which doesn’t work while you continue using your data to download and uninstall and download and uninstall application. I will never recommend this application to anyone. In the end, my hard earned money was taken and didn’t get anything for it. ![]() Kept asking me to uninstall and reinstall their application even though I told them same wasn’t working. They use stupid excuses to refuse refunds. The more I told them I had already sent them the required logs, the more they kept asking for the same thing. After a lot of back and forth with their staff, decided that it was in my best interest to request my money back. Given instructions which involved uninstalling and reinstalling both their application and iTunes. Purchase unlock product from wondershare dr fone. Purchase unlock product from wondershare dr fone Really appreciate a lot for your time and patience! We invite you to pay an eye to your mailbox. To address your concern, our support will investigate this matter further and then keep you updated as early as possible. Here is our refund policy for your further reference. We strive to be transparent and clear about our refund policy, and we encourage our customers to review our policy before making a purchase. Please note that refunds are only provided under certain circumstances, in accordance with our policy. We believe that our policy is fair and reasonable, as it reflects the costs and effort involved in processing refunds. ![]() Sorry to hear that you are dissatisfied with our refund policy. We are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers in a timely manner. We understand the frustration that can come with not being able to reach the support efficiently. Hi Malcolm, we apologize for any difficulties you may have experienced in reaching our customer service team. Reply from Wondershare Dr.Fone 7 days ago If they lie to get you in the door they wont stop there will they? Total waste of your TIME and I would not trust them enought to give them a dime. Absolutely terrible company!!! I have no respect for this company due to the way they choose to run their business and treat customers and potential customers. AND I had to download something before I even got to this other load of downloads. The process btw was very slow compared to my experience with SAMfx which took a fraction of the time dr fones snake oil software took. Had they been upfront they might have a good reputation and their customers could decide for themselves if they want to use their services based on their fees rather than tricking them into putting in so much time that they cave and pay the amount because they were mislead into getting that far into the process. total disregard for other people and how their tactics effect them. Totally misleading, sneaky snake behavior in my opinoin. After all that time, a screen with the option to select unlock your phone now appears, after I clicked on it, thinking FINALLY will it be done NOW? No, a screen pops up with their annual and lifetime subscription cost and says we can not proceed any further without payment. Its not until an hour or more of your time is wasted downloading all the different things needed that I now have to go delete from my computer bc they are worthless. It allows you to click on the problem you're having, type of device you have and even download their software. Fones website mentioned the cost of any of their services which gives you the impression that it does not cost anything. fone listed them as a free services if your get their trial period they offer. ![]()
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